Operations Infrastructure Engineer

Responsibilities

• Install, maintain, and configure Cisco firewalls and switches and Foundry switches and appliances; manage network routing and switching
• Install, maintain, and configure Linux software packages including CentOS and RedHat
• Install, maintain, and configure Apache and HTTP web services
• Install, maintain, and configure Postgres database
• Install, maintain, and configure Python based services and application libraries
• Ensure server security and auditing functions are maintained and reported
• Manage SAN switched fabrics and EMC SAN storage environments
• Manage Isilon clustered storage and HP MSA direct attached storage arrays (NFS, CIFS, HTTP)
• Manage VM server environments
• Maintain DNS and Load Balancers
• Install, maintain, and document HP Server configurations to meet the needs of Hosting Services clients worldwide (blade experience a plus)
• Monitor and manage the data backup and recovery processes
• Design and deploy resilient global communication interconnects
• Enhance and maintain a Windows 2000 / 2003 network and Active Directory infrastructure
• Install, maintain, and configure several Windows 2003 video encoding clusters
• Support remote access technologies
• Maintain an accurate equipment inventory and system utilization reports
• Incident response and trouble ticket handling for issues impacting core infrastructure and services within the hosted environment
• Provide and assist in the creation of documentation, policies, and procedures that can be shared with other consultants and departments within the organization
• Create, edit, monitor, and react to system alerts and service or incident escalations
• Provide reports on system performance metrics: availability, capacity, utilization, security log reviews, and domain audits
• Design and procure hardware to support hosting systems and operational components worldwide
• Participate in a 24×7 on-call pager rotation, and work nights or weekends to accommodate maintenance windows

Secondary Responsibilities

• Create and enhance documentation to improve processes and procedures
• Assist in hardware management of development and lab hardware systems
• Perform operational tasks necessary to support FW and IDS security systems
• Provide “3rd level” support for System Administrators or Technical Support
• Up to 50% travel may be required to perform installation of new systems and maintenance at hosted sites

Requirements

• BS in Computer Science, Information Systems, Information Technology, or combination of experience
• 4+ years of Windows 2000 / 2003 Server, Linux/UNIX, and Network Administration
• 2+ years of operational experience in a data center capacity designing and supporting systems with 24×7 availability
• 2+ years of experience with VM technologies
• 1+ years of supervisory / management level experience
• Firewall and security expertise
• Backup and disaster recovery expertise
• Process methodology expert capable of implementing industry best practices (ITIL, CMM, COBIT, ISO, etc.)
• Ability to work effectively in an independent role
• MCSE, CCNP or CCNE, and similar certifications desired
• Installation technician certification desired