Technical Support Representative

Summary

The Technical Support representative provides technical and customer support solutions to Move player end users via email.

Duties

• Respond to helpdesk tickets and assist customers as necessary in order to resolve their technical issues
• Monitor streaming live events and follow escalation path to troubleshoot problems with broadcast
• Identify trends in system bugs and escalate through the appropriate channels
• Communicate solutions and trends to support team representatives
• Communicate all questions, concerns, and kudos to the team lead or manager as needed

Job Requirements

• College progress towards technical degree (CS, IT, Media, etc.), Bachelors degree desired
• 1–3 years of experience providing end user customer service and high tech support
• Knowledge of Web-based technologies, Windows and Mac platforms
• Must possess excellent written and verbal communication skills
• Prior sales or client support experience a plus
• Self directed and has the ability to achieve objectives with little direction
• Ability to multi-task and ability to thrive in a dynamic, fast-paced environment
• Ability to work swing/graveyard shift during any day of the week